Cancellation Policy (Effective Immediately)
Cleaning Times: We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If your scheduled team is going to be more than 15 minutes late, we will contact you. Seneida’s has an hour and a half arrival time window for each cleaning as we can’t guarantee an exact arrival time unless you are the first client of the day. If no arrival time is indicated, then the cleaning will be completed between the hours of 8:00 a.m. and 7:00 p.m. Our cleaners appreciate your flexibility. When possible, please allow for an open time frame rather than an exact arrival time.
Your appointments are very important to the team members of Seneida’s Home Cleaning Services, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 48 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
Payment Policy: Payment is due on the day of service.
Late Fee: Overdue payments are subject to a late fee of $25.00.
Late Cancellation/No Show Fees: If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours notice is required. We must adhere strictly to this policy in order prevent lost wages for your cleaners.
If a cleaning appointment is cancelled less than 48 hours in advance a fee of $35.00 will be charged.
If the cleaning crew can’t enter the house or anyone isn’t home a fee of $50.00 will be charged.
If a cleaning is rescheduled by the client less than 48 hours in advance, rather than cancelled, a fee of $25.00 will be charged. *Cleaning must be scheduled within the same week.*
On the rare occasion that Seneida’s Home Cleaning Services must cancel a scheduled cleaning appointment with less than a 48-hour notice, and has no available openings for another cleaning appointment within the next five business days, the next cleaning will be provided at half price.
On the rare occasion that Seneida’s Home Cleaning Service must reschedule an appointment with less than a 48 hours advance notice, a $25.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.
Services that we don’t offer:
– Clean Blood
– Moving of Objects over 30 Lbs
If you should have any questions regarding our cancellation policy please give our office a call or email us.